Frequently Asked Questions
Everything you need to know about your Portal Games experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our returns portal to generate a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more relaxed fit or sizing down for a tailored look.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Affirm.
Can I track my shipment in real-time?
Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress until it reaches your door.
Are your materials sustainably sourced?
Portal Games is committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we partner exclusively with fair-trade certified factories.